Epix TRX ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website epixtrx.com (the "Site") and use our telehealth services (the "Services").
1. Information We Collect
Personal Information
- Name, date of birth, and government-issued identification
- Contact information (email, phone, mailing address)
- Payment information processed by our PCI-compliant payment processors
- Account credentials
Protected Health Information (PHI)
- Medical history, current medications, allergies, and conditions
- Lab results and biomarker data
- Information shared during physician consultations
- Treatment plans and prescription records
Technical Information
- IP address, browser type, device identifiers
- Pages viewed and session activity
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide telehealth consultations and clinical care
- To coordinate with licensed compounding pharmacies for prescription fulfillment
- To process payments and manage your account
- To communicate with you about your care, appointments, and orders
- To improve our Services and ensure platform security
- To comply with legal, regulatory, and reporting obligations
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Licensed physicians in our clinical network who provide your care
- Licensed U.S. compounding pharmacies that prepare and ship your medications
- Lab partners for ordering and receiving test results
- Service providers (HIPAA Business Associates) for hosting, payment processing, and shipping
- Legal authorities when required by law, subpoena, or to protect rights and safety
4. HIPAA Compliance
Your Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. See our HIPAA Notice of Privacy Practices for details on your rights regarding PHI.
5. Data Security
We implement administrative, physical, and technical safeguards designed to protect your information, including encryption in transit (TLS 1.2+) and at rest, access controls, audit logging, and regular security assessments. No system is 100% secure; you use the Services at your own risk.
6. Your Rights and Choices
- Access, correct, or delete your personal information
- Request a copy of your medical records
- Opt out of marketing communications at any time
- Manage cookies through your browser settings
- Residents of California, Colorado, Virginia, and other states may have additional rights under state privacy laws
7. Cookies and Tracking
We use essential cookies to operate the Site and analytics cookies to understand usage. You can control cookies through your browser. Disabling certain cookies may affect Site functionality.
8. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Policy. Material changes will be announced via the Site or email. Continued use of the Services after changes constitutes acceptance.
10. Contact Us
Privacy questions? Email team@epixtrx.com or write to: Epix TRX, Privacy Office, Austin, Texas.